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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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Privacy Policy 

  1. What information do we collect when you register and why?
  2. How do we use your information?
  3. Who we share your information with and why?
  4. What are your rights?
  5. Why we keep in touch and your options?
  6. How long do we keep your information?

 Cookie Policy

  1. What are cookies?
  2. Why do we use Cookies?
  3. Are cookies safe?
  4. Can I turn off cookies?
  5. What are our Third Party Cookies?

Privacy Policy

 Mobilz Ltd (Broggs) is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after personal information you share with us is our priority.

This guidance will help you understand

  • how and why we collect information from you;
  • who we share your information with, why and on what basis; and
  • what your rights are.

If we make changes to this notice we will update it on our website.

Mobilz Ltd will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Mobilz Ltd determines the purposes and way in which any personal data are, or will be, processed.

  1. What information do we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. You will need to set up a Mobilz Ltd (Broggs) Account before ordering from us, so we can set this up we will ask you to provide some personal information such as;

  • full name
  • address (and previous addresses)
  • date of birth
  • contact numbers, and
  • email address.

As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information using card processing partners.

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address.  Please look at our Cookie Notice for further.

  1. How do we use your information?

Data Protection Regulations state that we are allowed to use and share your personal data only where we have a proper reason to do so. The law states we must have one or more of these reasons and these are:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Mobilz Ltd in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are. 

Purpose of    use of personal information Our Reasons (Legal Basis) Our Explanation Of Legitimate Interests
Account set up Legitimate interest Process efficiency in dealing with such activity.
Payment card storage Consent N/A
Order Processing Fulfilling a contract N/A
Notification of order status Legitimate interests Process efficiency in dealing with such activity, and to make improvements to our services
Account management Legal obligation/ Legitimate interests Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.

 

Detection, investigation and reporting of financial crime (e.g. Fraud) Legal Obligation / legitimate interests Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements
Personalisation and administration of website Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services

 

Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising. Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.
Notification of website and service changes Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our site.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research. Legitimate interests Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

 

Maintain network and data security Legitimate interests To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.
Logistics planning, demand forecasting, management information and research Legitimate interests We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.
  1. Who we share your information with and why?

Mobilz Ltd works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies and market research companies amongst others.

Some examples of the categories of third parties with whom we share your data are:

Supplier Partners

Mobilz Ltd works with a several trusted partners who supply products and services on our behalf. All partners are legitimate businesses and will only hold the minimum amount of personal information needed in order to fulfil their orders and services on our behalf.

Delivery Partners

In order for you to receive your goods, we work with a handful of delivery partners. We only pass limited information to them in order to ensure delivery of your items.

IT Companies

Or IT system management is partly done my trusted third parties some of which may be located outside the UK. We will put in place appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information.

Marketing Companies

We may work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing

We have trusted third party payment processing providers in order to securely take and manage payments.

  1. What are your rights?

Legal rights protect your personal data, these rights include:

  • to object to our processing of your personal data;
  • request that your personal data is erased or corrected;
  • request access to your personal data.

You also have the following rights. For more information on these on the Information Commissioners website www.ico.org.uk:

Right of access –to request access to your personal information and information about how we process itRight to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk. We would be grateful if you would kindly contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

  1. Why we keep in touch and your options?

We would like to keep you up to date with information about new ranges, special offers and improvements to our website. When your account is set up, we will ask you if you want to receive this type of marketing information. We will not share your information outside our organisation – Mobilz Ltd.

If you decide you do not want to receive this marketing information you can request that we stop by contacting us or using the unsubscribe link within the email.  Please note that you may continue to receive mailings for a short period while your request is dealt with.

  1. How long do we keep your information?

 Once we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under “How we use your information above”. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Cookie Policy

This guidance is designed to help you understand what cookies are, how Mobilz Ltd uses them and your choices in regards to their use.By using broggs.uk or mobilz.uk sites, you are agreeing to our use of cookies in the manner described in this notice.

  1. What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

There four types of cookies:

Strictly Necessary Cookies

These are essential for you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the Internet.

Analytical/Performance Cookies

We may use web analytics to keep our Site, its services and products relevant, easy to use and up-to-date. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies

These allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised so that we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the Internet, but may help us to show you relevant advertisements.

Targeted Marketing Cookies

These are used for targeted advertising. Without these cookies, online advertisements will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.

  1. Why do we use Cookies?

They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

  • To personalise and improve your experience.
  • To allow you to securely sign in to your Account, so that you can use “My Account” features such as order information, making payments and viewing statements.
  • To recognise the device that you are using.
  • To store the content of your online shopping bag whilst you browse the site and to complete an order.
  • To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased.
  • To ensure the content is served at the fastest possible speed.
  • For re-marketing purposes when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
  • We also encourage you to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. We use First Party cookies (these are placed there and used solely by Mobilz Ltd) and sometimes Third Party cookies (these are placed there by third parties we work with).

    1. Are cookies safe?

Yes – information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised.

    1. Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many essential functions of the Site, e.g. adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

    1. What are our Third Party Cookies?

We may allow selected Third Parties to place cookies when you visit our site. These cookies enable us to determine which adverts you see and click on to get to our site.

We are not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies may be used for Analytical and Targeting purposes.

  • Google Tag Manager
  • Google Analytics
  • Monetate
  • Bing Ads
  • BloomReach
  • Yahoo DOT Tag
  • Yahoo Analytics
  • BlueKai
  • DoubleClick
  • GA Audiences
  • Facebook Connect
  • Facebook Custom Audiences
  • Opting Out

Please look at respective website of these Third Parties for more information.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

Please feel free to contact us on our Contact page if further information is required regarding any of the above content.

This Privacy and Cookie Policy were last updated on 4th October 2018.

Mobilz Ltd

4th October 2018

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